Unfortunately, Heatwave strictly does not accept exchanges, returns or cancellations.

We only accept exchanges or returns in the rare instance where goods are classified as having a manufacturing defect (please see below) or if we have mailed you an incorrect item. Please contact us at customerservice@heatwaveshoes.com and we will aim to resolve any issue within 1 week.

Once we have acknowledged your email, you should return your item within seven days to:

Heatwave Shoes Pte Ltd
65A Jalan Tenteram
#04-01
St. Michael Industrial Estate,
Singapore 328958.