Each of our products go through strict checks before being shipped out to ensure that they comply with our standards of quality. However, if you have received a product that is not in good condition, please contact us within 24 hours of receiving your purchase at customerservice@heatwaveshoes.com with your name, address, contact number and the stated defect in the product. Items should be returned in their original packaging to ensure they are protected in transit.

Please note that items that are damaged as a result of wear and tear or due to shipping are not considered to be faulty.

We have made every effort to display as accurately as possible the colours of our products on the Site. However, as computer monitors vary, we cannot guarantee that your monior’s display of any colour will be completely accurate. do not accept responsibility for variances in colour, product appearance, material or textures which may not display themselves precisely in the pictures or look different according to your monitor screen.