Free Shipping to Singapore & Peninsular Malaysia!

 

ORDERING

 

To make a purchase, simply add items to cart & check out. Do ensure that the correct colour and size are selected as no amendments will be allowed upon check out.

  1. Select desired item from our product page.
  2. Select colour, size and quantity.
  3. When ready to check out, hover over the cart icon, then click on "view cart" at top right hand corner of the page.
  4. Review order - Changes cannot be made or cancelled once your order is confirmed so please ensure that your cart contains the correct purchases in the event that the wrong colour/sizes are selected or duplicates are ordered.
  5. Scroll to bottom of page and enter promo code (if any) - No refunds can be given for unapplied discount codes once order is submitted.
  6. Click on "Proceed to Checkout".
  7. Payment can be made via credit/debit card or Paypal
  8. An automated email will be sent for confirmation of order - Do let us know if you've yet to receive it within 15 mins.
  9. An email or SMS on your delivery will be sent to customers, hence be sure that your email and mobile numbers are entered correctly.
  10. Hurray! Your parcel is on its way to you!

Kindly note that ALL orders made are final upon checkout.

*Please do not navigate away from the site while your order is being processed. We seek your patience while the page is being loaded and kindly request that you do not click on "Place Order" twice, otherwise a second order might be made. No refunds or cancellations will be allowed on your orders.*

 

SHIPPING

 

LOCAL (SINGAPORE)

We want our customers to receive their parcels in the shortest time possible!

  • Complimentary courier - All orders made before 5pm will be processed and shipped in the next 1-2 business days.
  • Orders made on weekdays after 5pm (excluding PHs) will be processed and shipped on the following 1-2 business days.
  • Orders made on weekends (excluding PHs) will be processed and shipped in the next 2-3 business days.
  • Parcels are usually scheduled for shipment from Mondays to Fridays only. Saturday deliveries are subjected to delivery routing and are not guaranteed. 
  • For deliveries to office addresses, please indicate clearly the name of building or company so that our couriers will schedule the shipment before working hours.
  • Processing and shipping times may be affected during festive seasons, sales and other promotional events.
  • A tracking number will be provided for international shipments via email. For local deliveries, an email and sms alert with tracking number will be sent to inform customers of the scheduled shipment. Our courier will deliver your parcel right at your doorstep with signature proof required. Do log on to www.ifleet.asia to track your parcel.
  • If any query is not answered here, please refer to our FAQs for more information

 

INTERNATIONAL

All international orders (except for Peninsular Malaysia) are shipped via DHL Express and available for tracking. 

The exact shipping rates will be automatically calculated and added to your cart upon checkout. For a rough estimation on shipping costs, please refer to the table below. Alternatively, do write to us at customerservice@heatwaveshoes.com. 

 

Country

Service

Rates

Time^

Tracking

Worldwide*

DHL Express

Shipping rates vary, do refer to table below for estimates. Alternatively, a quotation will be provided before check out.

5-7 business days

Available

Peninsular Malaysia

iCommerce

Free

5-7 business days

An email will be sent to you via iCommerce, please refer to the tracking number available in the email.

 

*Note that we do not ship to Indonesia

^We require 1-2 business days to process and dispatch your order. All delivery times are estimates from date shipped and might be subjected to custom clearance delays.

 

  • Transit times are estimates provided by our logistic partners and might be subjected to custom clearance and/or delays.
  • Processing and shipping times may be affected during festive seasons, sales and other promotional events.
  • Orders made during Fridays, Saturdays, Sundays & SG public holidays weekends will be processed and shipped on the next working day.

 

  International Shipping Rates

 

 

Custom Duties & Taxes

Shipping charges do not include custom duties, levies or taxes (if any) that may be levied by the destination country. We will not be responsible for any such tariffs, customs restrictions, customs clearance, or other regulations that may apply in countries outside of Singapore. We are required by law to state the content and full value of the shipment. As such it is your responsibility to pay any charges/taxes levied by the relevant authorities and observe the respective regulations of the country in which you receive our items. 

 

Undeliverable Products

Please ensure that all information provided - including your contact details and shipping addresses are complete and accurate, as any inaccuracies or incomplete information can lead to delays. An order shipment cannot be delivered because of lapses in information provided. Therefore, the items you ordered will be returned to us in Singapore.