Please note that all orders made after 25th Jan, 5pm will be delivered after 31st Jan when our delivery partners are back from the Lunar New Year festive break. Shipping times may be affected due to the festive season and we seek your understanding on the delay. Our customer support team will be away from 27th - 31st Jan and will resume operations on 1st Feb.

Heatwave wishes all customers and their loved ones a happy and prosperous Lunar New Year!


*We apologize that some customers may be unable to view their order status due to a tech glitch on site. No tracking number will be provided for local shipments. Your order is confirmed once you have received a confirmation email from us. For further enquiries on your order, please contact us via email only at, thank you.*


To check on your order status, you may: 

  1. Go to "My Orders" after logging into your account. 
  2. Here you will find details on your current and past orders. 
  3. Once your order is shipped, the tracking number(s) will be displayed if available.

If you are still unable to track your item, please contact us at