Want to make an exchange for your purchases? Sure!
Terms and Conditions apply
*All exchanges are to be completed within one month of your purchase date. Only 1 exchange can be arranged per order.*
We understand that getting the right fit might be a little tricky for your first purchase. You're welcome to exchange your item for the correct size subjected to stock availability. This excludes orders made with discount codes, price markdowns and during sale periods.
Our sincere apologies on this lapse. A new pair will be sent in exchange with no additional re-shipping fees if the item is unused. In the event that the design you originally purchased is out of stock, store credits equivalent to the item's price will be issued to your account.
Please note that the following cannot be considered as defects:
We are truly sorry for the oversight. The correct pair will be sent in exchange with no additional re-shipping fees. Should the design you purchased be out of stock, store credits equivalent to the item's price will be issued to your account.
Here's how to make an exchange:
Reason for Exchange: Incorrect Size / Defective / Incorrect Item
Exchanging For: <SKU, Colour, Size>
*Photos must be included for defective items*
*Please refrain from sending us multiple emails as that could delay our response time. Our team will do our best to get back to you soonest within 3 business days!*
We heard you! Heatwave now offers a (one-time) complimentary 1-1 exchanges at your preferred shipping address for all local shipments.
All re-shipping fees will have to be borne by our customers. Please opt for a postal service with tracking available to ensure that your parcel reaches us safely. Do contact us at email@example.com so that we can advise you on postage charges and procedures accordingly.
Unfortunately, we do not accept cancellations or requests for refunds on any orders. Hence, please ensure that your purchases are correct before making payment. We'd appreciate that!
Heatwave Shoes reserve the right to accept or reject exchanges / returns at our own discretion.